Shipping Policy

 At Bananza, we are committed to ensuring your orders are delivered promptly and securely. Please review our shipping policy to understand how we handle deliveries, shipping charges, and timelines.

1. Shipping Partner
We have partnered with Shiprocket to ensure reliable and efficient delivery of your orders.

2. Shipping Locations
We currently ship across India. Delivery availability may vary based on your location.

3. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order value.
We offer free shipping on orders above a certain value, as mentioned during checkout.

4. Shipping Timeframes

Orders are processed within 1-2 business days after confirmation.
Delivery timelines typically range from 3 to 7 business days, depending on your location.
During holidays or peak seasons, shipping times may vary.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS.
You can track your order status on the website.

6. Cash on Delivery (COD)

We offer Cash on Delivery (COD) services for eligible locations.
COD orders may be subject to additional charges, as displayed at checkout.

7. Damaged or Lost Packages

If your package arrives damaged, please contact us immediately at kcsfoodpro@gmail.com or +91 7306255800 with details and photos of the damaged item.
In case of lost packages, we will coordinate with Shiprocket to resolve the issue promptly.

8. Return Shipping

Returns are accepted only for damaged products (refer to our Return Policy).
If approved, return shipping will be arranged by us.